Frequently Asked Questions
Everything you need to know about your next ride.
How will my bike be delivered?
Most bikes are shipped 85% to 95% assembled in a secure large carton. You will typically need to install the handlebars, front wheel, pedals, and saddle. We provide easy-to-follow instructions and recommend a professional safety check before your first ride.
What is the shipping cost for large items?
Shipping rates are calculated at checkout based on your location and the size of the bike. We offer flat-rate shipping to major metro areas across Australia and competitive rates for regional zones.
Can I return a bike if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs for bicycles are the responsibility of the customer, and a restocking fee may apply.
How do I choose the right frame size?
Each product page features a specific size guide based on your height and inside leg measurement. If you are between sizes, we generally recommend sizing down for more agility or sizing up for more stability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible interest-free payment options like Afterpay and ZipPay to help you get on the road sooner.
Do the bikes come with a warranty?
Absolutely. All our bikes come with a manufacturer's warranty covering the frame and non-consumable components. The duration varies by brand, typically ranging from 2 years to a lifetime on frames.